Food supplement. Not a medicine. Sold by Detoxificationpr Pty Ltd, Melbourne, Australia.

Return & Refund Policy

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Detoxificationpr Pty Ltd wants you to be satisfied with your purchase of Beliva Energy. This policy outlines your return and refund rights in accordance with Australian Consumer Law (ACL) and our voluntary return conditions.

1. 30-Day Voluntary Return Period

In addition to your rights under Australian Consumer Law, we voluntarily accept returns of unopened, unused bottles of Beliva Energy within 30 days of delivery. The bottle must be in its original condition with the seal intact.

2. Opened Packaging

For hygiene and safety reasons, opened food supplement packaging cannot be returned under our voluntary return policy. This is a lawful exception consistent with ACL for consumable goods where the seal has been broken. This does not affect your statutory rights if the product is faulty or not as described.

3. How to Return

  1. Email us at info@detoxificationpr.world within 30 days of delivery with your name, phone number and reason for return.
  2. We will respond within one business day with return address and instructions.
  3. Pack the product securely and send it via a tracked postal service.
  4. Once we receive and inspect the return, we will process your refund within 14 days.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a faulty product, a product that is not as described, or an error on our part. In those cases, we will cover return shipping.

5. Refunds

Approved refunds are processed to the original payment method. Since payment is made on delivery, refunds are issued by bank transfer. We will contact you to arrange this. Refunds are processed within 14 days of receiving the returned product.

6. Cancellation Before Delivery

You may cancel your order at any time before it is dispatched by calling us or sending an email. If your order has already been dispatched, you may refuse to accept the parcel from the courier - the order will then be returned to us and cancelled at no charge to you.

7. Faulty or Incorrect Products

If you receive a damaged, faulty or incorrect product, please contact us within 7 days of delivery. We will arrange a replacement or full refund, including any return shipping costs. Your rights under the Australian Consumer Law are not limited by this policy.

8. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

9. Contact

Email: info@detoxificationpr.world · Phone: +61 3 9028 4715
Mon-Fri: 9:00 am - 5:00 pm AEST
Detoxificationpr Pty Ltd · 142 Collins Street, Melbourne VIC 3000, Australia